Some of our most frequenly asked questions are answered below. If you cannot find the answer you are looking for, please contact us at 785-738-3995 or e-mail your question to info@nckwellness.com.
CLICK THE QUESTION FOR THE ANSWER.
1. What constitutes a family membership?
A family membership is immediate family (primary member, spouse, and dependants under age 21) living in the same household.
2. If I drop my membership and then rejoin later, do I have to pay the initiation fee again?
Yes, the initiation fee is a one time fee, provided the membership is kept current. Once a member cancels their membership, the inititation fee will be charged again if the member chooses to rejoin. Corporate members get one free initiation fee, subsequent rejoins require a rejoin fee.
3. My kids are under 14; can they swim or play basketball alone?
Children under 14 have access to the pool, gym, and racquetball court. They must be supervised in these areas by an adult 18 years or older.
4. Do I have to wear a swim suit in the pool/spa?
Yes, all patrons must have proper swim suits. Cut-offs, jean shorts, and t-shirts are not acceptable.
5. Do I have to be a member to participate in group exercise classes? Is there an additional charge?
Group exercise is a service for our members and guests. Group exercise classes are free with the purchase of a 12-month membership. Monthly members can participate in an unlimited number of classes for an additional fee of $10 per month. Visitors may participate in classes with the purchase of a day pass.
6. What if I do not know how to use the weight/cardio machines?
The front desk attendant is always ready to help members and guests get set-up on a machine. If you would like a detailed walk-through of all the machines and a personalized exercise program set-up for you, you may schedule a fitness assessment at the front desk with one of our fitness specialists, Lori, Janea, or Crystal.
7. Can I walk my pet in the gym?
No pets are allowed in the facility at any time, unless it is a special needs circumstance.
8. Do I need special shoes to come work out?
No sandals, open-toed shoes, or boots are allowed onto the track, exercise machines, gym, racquetball, or group exercise floors. To help maintain our floors, only non-marking soled shoes are allowed. Please be sure shoes are free of rocks, sand, and mud. Please carry shoes in during inclement weather.
9. Are exercise mats provided for group exercise classes?
Yes, we do provide exercise mats for group exercise. If you would rather bring your own mat from home, that is ok as well.
10. I lost my membership keytag; can I get a new one?
If you have misplaced your membership keytag, come see the front desk. There is a $5 fine for lost keytags. If you keytag no longer works do to normal wear & tear, we will replace your keytag at no cost.